Frequently Asked Questions

Wholesale Customers FAQs

  1. Do you provide samples before I make my Uniform order? We have included photos and descriptions of each garment online to assist you in your selection. If you do want to see the garment before proceeding with your uniform purchase please send us an email at customerservice@schooluniformsaustralia.com.au
  2. Can you send me a catalogue? Wholesale product catalogue is available to wholesale customers. Please send us an email at customerservice@schooluniformsaustralia.com.au.
  3. Do you offer a discount for bulk purchases for Uniforms? Yes, this is available via our wholesale division.
  4. Are your garments washable? All our uniform range are washable. Details for each style are available for your review prior to purchase, on the fabric and care tab. The care requirements in our garments have been carefully developed to extend the life of your garments. It’s important that your Customer cares for their garments as instructed on the care instruction.
  5. Can you embroider the garments for us? All our garments can be personalised with embroidery before delivery. Minimum quantity applies. My School has a special colour, fit and/or design requirement, can you cater. We are able to design and manufacture garments to your exact specifications. Please send us an email at customerservice@schooluniformsaustralia.com.au.
  6. How do I know what sizes to buy? All our garments are made to our standard School Uniforms Australia fit. To help you determine the best sizes, we recommend that you compare your measurements with those on our sizing charts. Offering sizing consistency is one of the key values of our Company and as such our entire team work closely together to ensure we maintain a consistent fit for all of our customers.
  7. Do you offer a tailor made or adjustment service? We do not offer this service, however we offer a large size range
  8. Will I be able to buy the same styling again in the future? Our Uniforms are our standard line. If in the future we decide not to have a style or colour available we will advise our regular customers well in advance of making this change.
  9. Can I order a bulk quantity of a garment up front and smaller quantities at a later time and still achieve the bulk discount on the later orders? For wholesale Customers, we have a different price structure. Generally the same price is maintained irrespective of quantity.
  10. Can I return my Uniform purchase?Uniform purchases can only be returned or exchanged by contacting our Customer Service on:
    • Ph : 1 300 130 400
    • Emailing to customerservice@schooluniformsaustralia.com.au.
    • The item must be unworn, unwashed and have the original tags still attached.
    • You need to send the original receipt with your order.
    • You must advise us within 7 days of receiving your order. (No exceptions will be allowed).
    • Refund will exclude any postage costs
    • Embroidered items cannot be returned
  11. Wholesale deliveries We aim to get your order to you as soon as possible. Uniform Orders where stock is available at our online warehouse, will be dispatched within working 1-5 business days and will reach you within approximately 2-7 working days from dispatch. You will receive a shipping confirmation email as soon as your order leaves the warehouse. As for made to order garments, delivery date will be quoted at the time of order confirmation.

    General

    1. Who do I contact if I am having problems with the site? Please email us at customerservice@schooluniformsaustralia.com.au