Frequently Asked Questions

We hope you enjoy your experience shopping on the School Uniforms Australia Online Store and if there is another question you would like to ask, please contact us at customerservice@schooluniformsaustralia.com.au and we will help you as soon as possible.

Becoming a Customer

  1. How do I create my Customer Login Account? You can create your login account by clicking here or simply choose to do this when you are placing an order with us Online.
  2. How do I update my profile details? You must login using the ‘Login’ link in the top right hand corner. Once you are logged in you will be on the 'Update your Details' page, which is where you can review and update your details.
  3. I have forgotten my password. If you have forgotten your password, use the ‘Forgot your password?’ link on the ‘Customer Login’ page and your login details will be emailed to you. You can then login to make changes to a password of your choice.
  4. I'm having trouble logging in. Click here to contact us and we will send you your login details.
  5. How do I change my password? Login to the Customer Area using your email address and password, and the first screen you will see is called 'Update your Customer Details'. Here you can check all of your Customer details to make sure they are correct, and at the bottom of the page is a Password field box. Just enter your new password in here and click 'Submit'.

Shopping with us

  1. How do I change my order after it has been placed? After you have clicked "Submit & Pay" your order begins to process and you cannot make any online changes to your order. Our system is designed to fill orders and get them on their way as quickly as possible. Once you receive your order in the mail, simply return any items you do not want by following our Return Instructions.
  2. Is School Uniforms Australia a secure shopping site? Yes School Uniforms Australia is a secure site. We use SecurePay as our secure online payment gateway. You can find out more by clicking here. Once you enter your contact details and payment details you will notice the security lock in the bottom right hand corner of your screen. The security lock ensures your order & payment details are encrypted and remain secure over the Internet. The site uses a 128 bit encryption which is the most secure system available in Australia.
  3. How do I know what size I am? To help you determine the best size for you, we recommend that you compare your measurements with those on our sizing charts. Offering sizing consistency is one of the key values of our business and as such our entire team work closely together to ensure we maintain a consistent fit for all of our customers.
  4. Do you offer a tailor made or adjustment service? We do not offer this service, however we offer a large size range
  5. Do you accept cheque or money order? Unfortunately we do not accept any personal cheques, traveller’s cheques or money orders.
  6. What do the different prices mean on the site? When a product is on promotion, which is for a short time only, you will see a 'TODAY' flag next to the price with the new promotional price. Be quick! These promotions are popular and product can sell out. All products in Sale have a 'SALE' flag and it's permanent markdown price. Sometimes we have further reductions on Sale items and you will see these also as 'SALE' flag.
  7. I saw a product I'd like to buy is on Sale but when I click the colour dropdown and select the colour I want, the price changes. Why is this? Not all colours of a style are on Sale at the same time. Even though the product description says 'Available in a range of colours' this means the style is available but not the same price for every colour. Be sure to check the pricing of your items when you are reviewing your basket to make sure you are happy with everything before proceeding to checkout.
  8. What is Get the Look? Get the Look, is looks, put together by our stylists, so you can see the complete school uniform range required for a particular school and get the complete look for your child. The convenience of one stop shopping.
  9. What is the issue when I add products to my shopping bag but they don't show in the bag? This usually means your cookies are disabled. Please go to our Cookies page in the help section of the website to learn how to enable your cookies.
  10. I have a promotion code; how do I redeem it? When you are at the last stage of checkout there will be a promotion code textbox; simply enter your promotion code and hit Submit. If the code is valid you will see a blue tag mark beside the products that it has been applied to.
  11. What is the delivery cost? We offer free domestic shipping for order $50-00 and more. For orders less that $50-00 there is a flat delivery cost of $7.50 including GST for Australia wide delivery.
  12. How long does it take to receive my order once it is placed? Orders are generally despatched within 1-2 business days after it is received. Once the order is despatched, delivery is done within 1-5 business days. In metropolitan area Sydney, it is generally next day.
  13. Wholesale Customers FAQs

    1. Do you provide samples before I make my Uniform order? We have included photos and descriptions of each garment online to assist you in your selection. If you do want to see the garment before proceeding with your uniform purchase please send us an email at customerservice@schooluniformsaustralia.com.au
    2. Can you send me a catalogue? Wholesale product catalogue is available to wholesale customers. Please send us an email at customerservice@schooluniformsaustralia.com.au.
    3. Do you offer a discount for bulk purchases for Uniforms? Yes, this is available via our wholesale division.
    4. Are your garments washable? All our uniform range are washable. Details for each style are available for your review prior to purchase, on the fabric and care tab. The care requirements in our garments have been carefully developed to extend the life of your garments. It’s important that your Customer cares for their garments as instructed on the care instruction.
    5. Can you embroider the garments for us? All our garments can be personalised with embroidery before delivery. Minimum quantity applies. My School has a special colour, fit and/or design requirement, can you cater. We are able to design and manufacture garments to your exact specifications. Please send us an email at customerservice@schooluniformsaustralia.com.au.
    6. How do I know what sizes to buy? All our garments are made to our standard School Uniforms Australia fit. To help you determine the best sizes, we recommend that you compare your measurements with those on our sizing charts. Offering sizing consistency is one of the key values of our Company and as such our entire team work closely together to ensure we maintain a consistent fit for all of our customers.
    7. Do you offer a tailor made or adjustment service? We do not offer this service, however we offer a large size range
    8. Will I be able to buy the same styling again in the future? Our Uniforms are our standard line. If in the future we decide not to have a style or colour available we will advise our regular customers well in advance of making this change.
    9. Can I order a bulk quantity of a garment up front and smaller quantities at a later time and still achieve the bulk discount on the later orders? For wholesale Customers, we have a different price structure. Generally the same price is maintained irrespective of quantity.
    10. Can I return my Uniform purchase?Uniform purchases can only be returned or exchanged by contacting our Customer Service on:
      • Ph : 02) 8006 4800
      • Emailing to customerservice@schooluniformsaustralia.com.au.
      • The item must be unworn, unwashed and have the original tags still attached.
      • You need to send the original receipt with your order.
      • You must advise us within 7 days of receiving your order. (No exceptions will be allowed).
      • Refund will exclude any postage costs
      • Embroidered items cannot be returned
    11. Wholesale deliveries We aim to get your order to you as soon as possible. Uniform Orders where stock is available at our online warehouse, will be dispatched within working 1-5 business days and will reach you within approximately 2-7 working days from dispatch. You will receive a shipping confirmation email as soon as your order leaves the warehouse. As for made to order garments, delivery date will be quoted at the time of order confirmation.

    Shipping

    1. How will I know when my order has been received? You will receive an email called ‘Order Confirmation’ which will let you know that we have received your order and it is being prepared for dispatch. It will contain the date of your order and order number for your reference.
    2. How will I know when my order has been shipped? You will receive an email from us that says that your order has been despatched and when you can expect to receive it.
    3. Can I ship to multiple addresses? No, we are not able to do split shipments. You will need to create multiple orders if you wish to send to multiple destinations.
    4. When will my parcel arrive? We aim to get your order to you as soon as possible. Orders are generally dispatched within working 1-2 business days and will reach you within approximately 1-5 working days from dispatch. In metropolitan area Sydney, it is generally next day. You will receive a shipping confirmation email as soon as your order leaves the warehouse with an expected arrival time.
    5. My order has shipped but not arrived, what does this mean? This means that your order is in transit and will be due in the time frames we have listed under shipping. If the order has not arrived within the time frame, please email us and we will follow up with the Courier Company.

    Online Returns & Exchanges

    1. How do I return or exchange my online purchase? School Uniforms Australia is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in original condition within 30 days of receipt and we will repair the fault, replace it or refund your purchase price using the original payment method.

      To return products to School Uniforms Australia, please affix postage to your package and send it to the address shown below together with a copy of your proof of purchase. Our goods return form must be filled out completely and returned with the goods before we can process any refunds or returns.

      School Uniforms Australia
      P O Box 614
      CHERRYBROOK NSW 2126

      Download
      Returns Form

      Unfortunately, your postage charges on returns are not refundable and will be charged on outward exchange goods.
      To ensure that best possible fulfilment on your reorder, we recommend that you fill out and e-mail or fax us our returns form to reserve the styles and sizes you require. Please quote your invoice/docket number on the e-mail.
      Click here to go to the returns page.

    General

    1. Who do I contact if I am having problems with the site? Please email us at customerservice@schooluniformsaustralia.com.au
    2. What browsers does the site work best on? Our website is best viewed when using 1024 x 768 resolution or above. Some elements of the website use Flash. To view these elements please download the latest version of Flash by clicking here.